Transforming Healthcare with a Seamless Mobile Experience
In recent years healthcare providers have moved away from stacks of manila folders carrying patient health data to sophisticated EMR/EHR patient records stored on computers, servers and cloud based applications. Easier and more reliable access to digital data storage has dramatically improved accuracy and streamlined patient care. Now organizations are using the power of mobile technology to transform the healthcare experience for patients and providers.
Many healthcare providers are in the process of introducing mobile applications and cloud-based capabilities to leverage electronic healthcare records and provide a seamless experience from the time a patient arrives at a hospital or healthcare facility to the moment they leave:
- Enhancing Admissions and Discharge Processes: Consumers are increasingly using their smartphones and mobile devices as a primary means to make purchases and want the same level of service and convenience when it comes to healthcare. Traditionally, patients entering a healthcare facility or hospital were handed a clipboard to fill out lengthy forms and medical questionnaires. Today, many patients receive a mobile device to complete or review their information and medical history, then a patient record is instantly created. Laptops or tablets with a built-in magnetic stripe reader also allow the patient to instantly complete their co-pay without having to visit the nurses’ station, saving everyone time. The key to successfully enhancing these processes is to select a user-friendly device. While reliable connectivity and durability are critical in a healthcare environment, so is continuity between device types.
- Improving Communication between Medical Staff: While mobile computing devices provide reliable storage, they also serve to improve the flow of information between medical staff and between a patient and their provider. Medical staff can access patient history and data in real-time enabling them to tailor their mobile information to their particular job function, based on what they need to know and how fast they need to know it.
- Consolidating Valuable Data to Deliver a Better Patient Experience: With the development of a variety of new mobile applications, medical staff have access to a more complete medical record and can be alerted via digital icons to everything from the clinicians assigned to a patient, to new orders, or even the status of a room (too hot or too cold). Consolidating and the ability to access data in real-time reduces delays due to incomplete or missing paperwork and prevents patients from being asked the same questions again and again. For example a physician can communicate instantaneously with an anesthesiologist or a specialty provider increasing the speed of diagnosis, communicating a treatment plan and driving down the cost.
With the right mobile technology, healthcare providers can utilize key features to improve patient care and provide a seamless treatment experience.
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