Logistics companies are currently in the full swing of holiday deliveries, which means many are operating in overdrive. However, as consumer shopping preferences change, many businesses are feeling more pressure throughout the year, creating a greater need to understand and improve last mile delivery options. E-commerce makes up about 30% of the U.S. parcel and 7% of the third-party logistics (3PL) markets. With its rapid growth, e-commerce has created unique opportunities and challenges for last-mile delivery operations as customer expectations grow and the shipment of goods in all shapes and sizes increase.
It’s no surprise that technological innovation will be a key factor in meeting and exceeding customer expectations when it comes to last-mile deliveries. The technologies being used include routing optimization, digital tracking and visibility and electronic proof of delivery (ePOD), all with a focus on improving the cost and efficiency of last-mile deliveries.
Future technologies, including self-service order options, alternative fuel vehicles, drones, robots and more, have the promise to further reduce operational costs and enhance the customer experience. As with any complex business operation, there is no one single solution to solving the industry’s biggest challenges. A combination of multiple solutions will be commonplace with the goal of getting a package to a customer as efficiently and cost-effectively as possible.
To read more about last-mile delivery solutions available today and on the horizon, you can download our latest report. And if you are interested in talking with us about your specific Last Mile Delivery solutions needs feel free to email us or call: