Augmented reality (AR) is an emerging technology that presents exciting opportunities for utilities organizations. While many picture AR as a futuristic headset used for gaming, the business benefits are more readily available than perceived. As utilities transition to a fully digital grid, there’s no better time to consider new technologies that can help overcome modern challenges and inspire new, creative solutions. So, how do utility companies integrate AR as a part of their day-to-day operations? We partnered with Zpryme to conduct a survey of 150 North American utility companies to uncover how they are realizing AR.
Utilities companies are still navigating the details of AR, but many have come to realize that the mobile workforce is the most realistic group that can adopt the technology now. Survey results indicate that the large majority of utilities organizations believe that the importance of AR for the mobile workforce will increase over the next three to five years, citing tablets, smartphones and computers as the devices that will make implementation accessible. Armed with AR capabilities, mobile workers can access the insights that will allow them to reduce maintenance costs, make operations safer and improve first-call resolution rates.
As with all new digital technologies, there will be challenges before realizing widespread adoption. But the challenges do not outweigh the potential benefits. While many utilities companies are working to understand the full impact and implementations of AR for the mobile workforce, they recognize the possibilities AR offers as they pioneer new ways to deliver more services to customers than ever before.
For the full survey results and more about the role of mobile devices in realizing AR for utilities, read the full white paper online.