Overcoming Field Mobility Challenges: Adapting to a Multigenerational Workforce

In 2015, Pew Research reported that millennials had overtaken Gen X as the largest workforce in America. While millennials are known to be the most adept at utilizing technology at work, the challenge for many field service workforces is to adopt these new tools without leaving mature workers behind.

We know collaboration and communication in the workplace is critical to the success of any organization — and so is generational diversity. Despite common misconceptions, the two are not incompatible. With the right collaboration methods and the right technology mix, any organization can embrace their generational diversity. For example, opt for a blended approach to IT support by offering an assortment of communication methods, including text, phone and/or video conference support. This strategy ensures that every worker will be comfortable seeking the help they need to use the technology they have.

With five simple practices, field service organizations can tackle these changing dynamics and maximize their mobile device deployment. Check them out in our latest whitepaper Overcoming 3 Challenges to Field Workforce Mobile Deployments.

For more information on Panasonic mobility solutions for field services, please visit us online.