Deploying Mobile Technology in the Service Bay

Today, service bays are experiencing a significant trend – there is a shortage of bays to accommodate a growing number of vehicles needing repair. As a result, dealerships are forced to do more with less in order to stay competitive with aftermarket services and bring in profit. Many are turning to technology – sophisticated diagnostic techniques and shop management software – to enable mechanics to service more vehicles.

I recently wrote an article for Fixed Ops Magazine discussing how dealerships can deploy mobile technology in the service bay with the lowest total cost of ownership (TCO). Dealers looking to purchase mobile computers must consider TCO and return on investment (ROI) to get the most out their investment.

When selecting a device, key factors to consider include: workflow, device reliability, environmental use (grease, oil, solvents) and feature set. Wireless connectivity and integrated features can significantly increase technician efficiency, allowing access to critical information and data capture right at the vehicle. However, without a notebook rugged enough to withstand the harsh environment of the service bay, dealerships will waste time and money.

True TCO analysis includes planned product lifecycles and the impact of failure. Indirect costs, such as lost productivity, must also be taken into account during the selection process. Deploying a reliable mobile technology solution with the right features will enable technicians to repair more vehicles and get your customer on the road faster.

You can read my article, “Deploying Mobile Technology,” and view the full December issue of Fixed Ops Magazine online here.

You might also want to read this case study highlighting how Nissan uses Toughbook mobile computers in its service bays around the world.