The Mobile Office and the Era of the Multi-Generational Workplace

We’ve probably all felt the growing need to work smarter and more efficiently—whether we are working in the office, at home or on the road. Having the flexibility to manage calls, access and share information, or respond to a customer inquiry at any time or place has become the norm in today’s businesses.

According to a timely Forbes article titled How to Communicate in the New Multigenerational Office,” these challenges shouldn’t come as a surprise, and the ability to provide this level of mobility and flexibility is a priority for businesses of all sizes. Furthermore, the growing millennial workforce expects to be able to work on-the-go more than ever – in fact, the article referenced a recent report on Millennial Branding, finding that 45 percent of millennials will choose workplace flexibility over pay. This only magnifies the growing importance for business owners to operate with a high-quality, flexible and reliable communications system. The fact is, the days of having a group of employees who work from a single physical location every day is fading. Thus, the need for reliable network-connectivity and key communications capabilities available for all employees that may be away from the office is increasingly important.

With a centralized unified communications platform, SMBs are able to streamline their IP communications and provide a truly flexible solution. Here are some popular features (and corresponding links to video resources) that the evolving office should consider when integrating unified communications into the workplace.

  • Mobile Integration – In today’s world, mobile integration for your workforce is critical. Business mobility allows you to stay connected and have access to your communications tools no matter where you go. Features such as call forwarding from your office extension help to keep you connected and productive at any given time or place.

 

In addition to providing a seamless mobile integration, a flexible and centralized platform can offer other added benefits such as multi-site networking that can help businesses create virtual teams and easy sharing of resources, thereby improving productivity and workflow.

 

  • Call Center – Providing a good customer experience and improving overall efficiency is a primary goal of any office today. There is no better way to do that than by utilizing an all-in-one call center for your business which allows for quicker response times and calls processed faster. Using an automated service to help route incoming calls based on specific customer needs, or giving customers access to the vital information they need, saves time and delivers a better ROI down the line. Everybody wins.

 

Furthermore, having a centralized system allows for added security and back-up in case the unthinkable happens.

 

  • Disaster Recovery – Although, no one wants to spend their day thinking about potential disaster scenarios, it’s critical to prepare for the unexpected. After the devastation of Hurricane Sandy in 2012, it was concluded that “…hardening the infrastructure to ensure continuation of communications services is central to any recovery strategy.” Business owners can increase the resiliency of their network by having the appropriate data back-up capabilities in place and by locating servers in different locations to help protect data and maintain communications channels in the event of localized outages and natural disasters. It’s important to be able to communicate with employees and customers during a time of emergency.

 

How would your business today benefit from a network-connected communications system?