Top 5 POS Workstation Features to Maximize ROI
As reported in Hospitality Technology’s 2014 Restaurant Technology Study, POS systems (hardware and software), account for 33 percent of the overall technology budget, with the average POS lifecycle lasting about seven years. According to the same study, 25 percent of restaurants plan to replace their POS stations by the end of 2015.
Because POS systems take such a substantial slice of the technology budget pie, it’s essential that operators keep ROI top of mind as they consider new POS solutions this year.
Here are our top five considerations restaurants should keep in mind to maximize their investment in new POS workstations:
- Flexibility and Modularity: POS systems should allow for flexible installation – unlimited mounting options allow a POS terminal to fit in any restaurant or retail space, regardless of existing architecture. Additionally, increased modularity makes servicing and replacing parts a simpler process, allowing the workstation to be easily maintained, reducing total cost of ownership.
- Open-Source Platform: An open-source platform allows a new POS hardware device to easily run a restaurant or retail establishment’s current POS software. This eliminates the cost of purchasing new software and limits operational downtime for training staff and management on new software.
- Versatile Interface: POS stations should come equipped with a range of powered and regular COM and USB interfaces, which can connect to all peripherals required by an individual restaurant, such as additional external customer displays, EMV-ready chip and PIN payment terminals or printers. Operators can also reduce wiring and costs from power adapters by powering devices directly through the POS system.
- Processor Options: Restaurants should look for POS terminals that offer multiple processor options to meet their specific business needs. For operators running more robust applications, we recommend a powerful processor such as the Intel Pentium® Processor G3320TE. If a restaurant is using a legacy software system, they may not need the fastest processor. Instead, they can divert those funds to other technology upgrades such as tablet computers for tableside ordering or integrated POS security solutions to deter theft. Additionally, there are fanless designs available, which can help minimize the risk of damage from the outside environment.
- Display Configuration Options: The ideal POS system offers multiple display configurations and sizes to meet any POS application. Restaurants must require their POS displays feature clear viewing, with 20-90° angles and at least a lateral swivel for viewer comfort as well as durable, IP-52 rated touchscreen. Additionally, an optional secondary screen equipped with a touch capabilities and a camera, can provide customers with promotional video, advertising or order confirmation. This secondary screen can both boost sales and improve order accuracy.
Restaurants that select a POS hardware solution with these considerations in mind will equip their restaurants with a solution that will improve efficiencies and the customer experience while maximizing their ROI.