How Going Paperless Can Save QSRs Big Money and Improve Productivity
In a recent webcast presentation moderated by QSR magazine, Workforce Insight, a workforce management strategy and implementation consultancy, estimated that a 50-restaurant chain will spend an average of $250,000 on managers making unnecessary schedule edits a year due to poor planning and non-interactive scheduling tools. In addition, they estimated that automated scheduling solutions via mobile devices are saving QSRs 4-6 hours a week.
Tablets allow QSR managers to come out of the back office and onto the restaurant floor, increasing ROI and productivity. They bring the paper process to the cloud, essentially, putting five clipboards into one mobile device, allowing managers to spend more time where it matters.
With a digital revolution underway, mobility solutions are becoming a bigger part of the QSR environment as managers look to increase productivity, not only by removing paper schedules altogether but allowing them to oversee all aspects of their restaurant with the tap of a screen. This would bring hiring, training, scheduling, task and communications all on a portable device designed for the fast-paced QSR environment.
In seeking a tablet solution, operators should look to avoid a consumer-grade tablet that won’t survive the day-to-day punishment of a QSR. Instead, enterprise-grade purpose built mobility solutions have proven to withstand falls and spills thanks to their durable and rugged design.
Workforce Insight suggested mobile technology could help QSRs gain better data for improved sales forecasting, and enhance labor forecasting, recipe planning, fresh item management and more. Using this digital information from their tablet solution, operators can make more accurate decisions towards their goals with improved real-time analytics. Managers can eliminate time spend reviewing written reports and immediately recommend actions based on real-time collective data. This would lead to improved operations and increased speed of service at the register and in the drive-thru.
From the employee perspective, more and more millennials are making their way into the QSR work stream with 46% expected to comprise it by 2020 and the need for digital technologies is becoming more important. According to Workforce Insight, technologies that create mutual accountability due to team-based interaction such as an integrated scheduling planning process are becoming vital to involve the digitized generation. These technologies allow for improved employee interaction, creating a better work environment, thus leading to improved productivity, efficiency and brand trust.
The portable nature of tablets can also give managers the ability to access critical insight into store activities and operations from any location. With the growing number of web-based remote store management systems emerging in the market, store managers can view and analyze transactional data complete with corresponding surveillance video right on their tablets. In addition to preventing shrinkage, video analytics on the tablet can provide invaluable data that can be used to streamline procedures, enhance marketing efforts and inform merchandising strategy.
While a focus on customer experience is important for QSRs, ensuring internal efficiency and productivity is just as important for operators to keep in mind to increase ROI. Mobility solutions will be a big part of the overall technology future for QSRs to ensure they are as quick as their names suggest.
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