Arizona State University Minimizes Maintenance with Panasonic Projectors

Arizona State University (ASU) was founded in 1885 and is home to more than 70,000 graduate and undergraduate students. The University extends across four campuses, so maintaining its technology across all of the campuses was resulting in a major resource drain, increased device downtime and lower ROI.

Sean Snitzer is the Tech Support Analyst Coordinator in ASU’s Technology Office and is responsible for recommending audiovisual equipment on campus. Over the past 10 years, Snitzer and his team deployed more than 350 projectors across the University. They also quickly realized that their current solutions required more maintenance than necessary.

A major issue revolved around manually cleaning projectors’ filters.  In a school year, the team spent approximately 10,500 minutes on the task, which translates to seven days per year spent on filter maintenance alone. In addition, the ASU Technology Office needed to keep an inventory of different lamps for a variety of projectors at all times. Some lamps needed to be replaced at 50 percent of life expectancy due to loss of brightness. On average, Snitzer’s team would replace 30 to 40 percent of lamps in ASU’s projector inventory in a year.

Because of this major resource drain, the team started evaluating new projectors and, after researching a number of options, Snitzer and the ASU Technology Office turned to Panasonic Solutions Company‘s reseller partners Technology Providers Incorporated (TPI) and Audio Video Resources (AVR) to equip the University with approximately 150 projectors. ASU purchased a variety of Panasonic projectors, all of which provide minimal maintenance and up to 5,000 hours of lamp life.

“It is very hard to maintain large deployments, especially across a variety of classrooms and campuses,” said Snitzer. “When performing maintenance on technology solutions, there are a number of considerations for us to make, including tight classroom schedules. Panasonic’s projectors just do their job; they almost don’t require any of us to touch them—which is key for us. These projectors are as close to perfect as possible.”

After deploying Panasonic projectors, Snitzer and his team immediately noticed a change in performance and maintenance needs.  Panasonic projector lamps last up to 5,000 hours versus competitive solutions that last 1,500 to 2,000 hours. Because of their design, the lamps maintain upwards of 85 person of their brightness over their life span. Since select projectors offer Auto-Cleaning Filters, the tedious task of manually cleaning filters has decreased significantly. A sample life span of Panasonic’s filter is approximately 10,000 hours (over a full year of 24/7 use), which further alleviates maintenance tasks across the campus. Snitzer found that competitors’ solutions required 10 to 20 filter cleanings and/or replacements over the same time frame. These changes alone have resulted in greater ROI, less device downtime and significantly less strain on the ASU Technology Office.

As ASU’s older projectors reach end-of-life, Snitzer and his team plan to standardize with Panasonic projectors whenever possible.

For more information, download the Arizona State University case study in its entirety from the Panasonic Solutions Company website.