EDF Energy Deploys Toughbook U1s Improving Efficiency and Environmental Performance

EDF Energy is one of the largest energy companies in the UK, generating around one-fifth of the country’s electricity and delivering it to around a quarter of the UK’s population via its electricity distribution networks.

When EDF Energy needed a simple solution to replace an outdated paper system used by its field sales force, it found out that finding the best solution wasn’t straightforward. This new solution was needed as part of an effort to improve information flow and support ambitious ecological targets – the company set a goal of reducing paper use by 30 percent –  as part of the company’s environmental initiatives.

In 2006, with these challenges in mind in, the company embarked on a task to equip all of EDF Energy’s field service agents with a device to capture customer details electronically and completely replace the old paper system. Prior to the introduction of an electronic solution, there was a tremendous amount of hand written paper work that resulted in significant inefficiencies and potential data entry errors.

In 2007 initial trials began with a laptop and two tablet PCs, but a number of issues were discovered, including the need for signature capture capabilities, improved daylight screen visibility, lighter weight and longer battery life. The second stage of the trail involved deploying 100 A4 size tablets to field personnel, but almost immediately the project team began to receive concerned calls regarding the weight of the device.

In 2008, with limited time to trail a device, Panasonic approached EDF with the new Toughbook U1. The size, weight and functionality of the device made it immediately popular with the review team. By December of 2008, EDF had rolled out over 600 Toughbook U1s.

Since the introduction of the Toughbook U1, EDF Energy efficiency and service delivery has reached new heights: errors have decreased, information availability and accuracy has been enhanced, data security improved and paper wastage, unnecessary travel and C02 emissions reduced.

To read the full EDF Energy case study, go to the European Toughbook website.